Privacy Policy – House of Bera

Overview & Commitment to Discretion

At House of Bera (“we,” “our,” or “us”), your trust and personal privacy are paramount. We handle your information with the same care and discretion that define our bespoke tailoring and private client relationships.

This Privacy Policy outlines the types of personal information we collect through our website (houseofbera.com), how it is utilized to fulfill bespoke commissions and client inquiries, and the steps we take to protect your data.

Information We Collect

We collect only the information necessary to provide an exceptional, tailored experience:

Contact & Identification Data: Name, email address, phone number, shipping address, and billing details when placing an order or submitting a bespoke inquiry.
Bespoke Specifications: Tailoring measurements, fabric preferences, custom monograms, and consultation notes submitted via our private concierge forms.
Transactional Data: Details regarding purchases, fulfillment history, and client correspondence. Payment card processing is handled securely through encrypted third-party payment gateways; we do not store your full payment card details on our servers.
Technical & Usage Data: IP address, browser type, device information, and browsing patterns collected via standard cookies to improve website functionality and navigation.

How Your Information Is Used

Purpose	Data Utilized	Lawful Basis
Bespoke Craftsmanship & Orders	Contact details, sizing specifications, and delivery address.	Fulfilling our purchase contract and made-to-measure commissions.
Client Concierge Service	Correspondence history, measurement records, and styling preferences.	Legitimate business interest in providing personalized client support.
Private Dispatches & Journal	Email address (only with explicit consent).	Direct opt-in subscription for quarterly archival stories and releases.
Site Optimization & Security	Aggregated technical logs and performance cookies.	Enhancing user experience and maintaining platform security.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any external marketing entities. Your data is shared strictly on a confidential basis with trusted service partners required to fulfill our operations:

Logistics & Courier Partners: To deliver your packaged orders and insured shipments safely to your door.
Payment Processors: Regulated payment gateways utilizing high-level encryption protocols to process secure transactions.
Technical & Infrastructure Providers: Secure cloud hosting, encrypted form processors, and automated transactional email services.

Data Retention & Security Measures

Secure Encryption: All data transmitted across our website is protected using standard SSL/TLS encryption.
Retention Periods: We retain order and measurement records only as long as necessary to fulfill repeat bespoke commissions, maintain historical warranty support, or comply with statutory legal and tax requirements.
Client Rights: You may request access to, correction of, or deletion of your personal data at any time by contacting our privacy officer.

Cookies & Tracking Preferences

Our website uses essential cookies to enable shopping cart functionality, remember user preferences, and analyze anonymized site traffic. You can adjust your browser settings to refuse or delete cookies at any time, though some interactive features (such as saved carts or interactive map states) may operate with reduced functionality.

Inquiries & Privacy Contact

For questions regarding this policy, updates to your personal records, or data deletion requests, please contact: